How is AI Enhancing the Fish-n-Chick’s
Ordering and Payment Experience
We used to have customers waiting 5-10 minutes just to place their order during lunch rush. Now with the AI system handling orders, my staff can focus on cooking and customers get their food faster. The best part? We’re serving 30% more people without hiring anyone new. That’s real money saved and earned.
Cross Sutton
Founder & CEO, Fish-n-Chick
Benefit
Faster Order Processing
Orders are processed and routed faster, with AI optimizing kitchen prep, delivery routes, and real-time updates to provide a smooth, efficient customer experience.
Cost Savings
AI-powered ordering systems handle incoming calls automatically, reducing the need for staff to manually take phone orders. This not only cuts labor costs but also ensures accuracy and faster response times.
Revenue Impact
Personalized AI recommendations prompt customers to add complementary dishes or offers they might like. This leads to higher satisfaction and a noticeable rise in order value.
Demo
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Technology
AI Frameworks
Voice & Chat Orders
Orders are placed through voice or chat and instantly synced with the Clover POS system. This ensures accurate order entry, faster processing, and a seamless flow from customer to kitchen.
Curb-Side Monitoring
AI keeps track of curb-side pickups by detecting arrival, confirming vehicle details, and notifying staff instantly. Customers get a smoother handoff and reduced waiting time at the pickup zone.
Personalized Upselling
The system analyzes past orders to recommend add-ons, combos, or favorites automatically. Each customer gets tailored suggestions that increase satisfaction and boost average order value.
Rewards Integration
AI recognizes returning customers and applies loyalty points, discounts, or rewards during ordering. This strengthens customer engagement and encourages repeat business effortlessly.
Drive-Through Tracking
Real-time monitoring of vehicles helps staff adjust speed and workflow. This reduces bottlenecks, improves service time, and keeps the drive-through running smoothly during peak hours.
Reservation Sync
Reservations are synced automatically, allowing staff to plan seating, kitchen prep, and service capacity in advance. This helps prevent wait-time congestion and improves the dining experience.
AI for Professional Services
E Commerce and retail
Restaurant
SAAS Organisation
Use cases
E-commerce
& Retail
Reduced dependency on live agents.
AI handled common queries instantly.
Improved customer satisfaction and retention.
